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News Releases

Tridel awarded for customer service and top industry standards

Company recognized by Ontario Home Builders’ Association and J.D. Power and Associates

TORONTO, ON - October 19, 2009 - Tridel has been recognized by condo buyers for exceptional customer care, in influential customer surveys by the Ontario Home Builders’ Association and J.D. Power and Associates).

Tridel has been named:

2009 Home Builder of the Year by the Ontario Home Builders’ Association
Highest in Customer Satisfaction for the fourth consecutive year in J.D. Power and Associates’ 2009 Canadian New-Condominium Builder Customer Satisfaction Study

"We understand customers put a lot of trust in us when they make a home purchase,” said Jim Ritchie, Tridel's Senior Vice President, Sales and Marketing. “Customer feedback is important to us, and we are thrilled to see that home buyers are so satisfied with our homes and service."

For the Home Builder award, Tridel demonstrated the highest levels of performance based on surveys from home buyers along with stringent judging criteria in the areas of sales and marketing excellence, unique floor plan design, community service, support of the industry and its ability to adapt to changing needs.

In the J.D. Power and Associates survey, Tridel ranked highest in satisfying new-condominium buyers in the GTA market throughout the new-home purchase and early ownership experience. Buyers said they were particularly satisfied with Tridel in terms of its quality, readiness of the homes being purchased and Tridel’s warranty and staff service. Tridel’s in-house sales team is highly experienced, averaging more than 10 years of service in managing customer needs and expectations. This means that the expectations promised to customers at the time of sale are delivered at and beyond move-in.

Tridel's customer care division is strong in communication and service. Buyers get a regular newsletter, e-mails and access to a web portal, which tracks their new home’s progress. Dedicated on-site customer care offices ensure that Tridel can respond fast and effectively to homeowner concerns throughout the stage process and beyond

"My dealings with Tridel representatives from the time I purchased the unit in the sales office to booking the use of the party room for the first time has been excellent," said Tridel condo owner Nola Doucet. "I felt comfortable every step of the way. Tridel representatives also made me feel that my purchase was as important as the most expensive suites that they offer."

About J.D. Power and Associates J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually.

About Ontario Home Builders’ Association

The Ontario Home Builders' Association is the voice of the residential building industry in Ontario. Its 4,000 member companies are involved in all facets of the new home construction and residential renovation industries.

About Tridel

Tridel® is Canada’s leading developer and builder of condominium residences with more than 70 years of homebuilding experience. To date the Tridel Group of Companies is responsible for producing over 70,000 homes, and continues to lead the industry in innovation, technology, and design. Tridel is determined to develop condominium communities that meet the needs of today’s homeowners while safeguarding the well being of future generations. The company is working to meet this goal by focusing on environmentally sustainable design and performance in construction and corporate stewardship.