Customer Care series — Design & Décor Appointment

This is part of a series on the customer care process at Tridel. It will show how Tridel provides a unique experience that works to ensure homeowners truly feel at home in their new condo and content with their purchase. Read the first part here: “Customer Care series — first contact and Home+ magazines”.

The deal is signed and you’re starting to get excited about moving into your new Tridel home. Customer Care has kept you very informed with a series of updates and reading materials. The next step is thought by many to be a very fun and exciting one — it’s the Design & Décor appointment.

This is when you turn your new condo into your home. With Tridel, the options are plentiful. Everything from the tile in the washroom to the kitchen faucet is customizable. Planning material for this appointment is included in your first communications with Customer Care. There are also handy resources online, such as these worksheets on planning your space and designing your new home.

The multitude of gorgeous flooring options at Hullmark Centre.

The appointment

I was able to attend a Design & Décor Appointment held by Amanda Lee, Design & Décor Representative. New homeowners were deciding on their features and finishes for their Hullmark Centre suites.

What struck me most was how patient and thorough Amanda was with the homeowners and how this was not at all about selling Personal Selections. Every single aspect is properly explained with all the different options discussed. And most of the time Amanda was recommending the included finishes because of their quality, especially at this community.

What is discussed

Amanda began by explaining the process for the appointment and confirming all contact information. She then asked the homeowners about what the suite would be used for — would they be living there or would it be a rental, would there be children or pets? She suggested such things as laminate flooring, which is more durable, if they intended to rent the suite.

The payment process is then outlined, homeowners are encouraged to access mytridelhome.com if they haven’t, and then the Tarion Warranty and the importance of having a lawyer is discussed.

Finishing selections in the Hullmark Design and Decor showcase.

Understanding your new home

Next is a complete and thorough look at the ins and outs of the suite. Amanda showed, on an electrical plan of the suite, where such things as the security panel, heat detector, smoke alarm, electrical panel, electrical outlets, lights, light switches and fan coil unit are, and how they work. She also clarified the layout of rooms such as the washrooms and kitchen.

Then, a keyplan, showing your suite’s placement on the floor, is shown, specifying where the elevators, garbage receptacles and stairways are as well as what the suite’s view will be.

Décor selection

Perhaps the "Desert Collection" would appeal to you for your home?

Now it’s the fun part — choosing colours, textures and designs. There are many decisions to be made and our showrooms are the best places to make them. Amanda went through all the options and asked questions to try to determine the homeowner’s style. Tridel’s Interior Designers, using their expert eyes, have also created compilations of finishes in different collections to suit different tastes.

And it’s not only aesthetics that are considered. Amanda talked about the durability of each choice as well as the maintenance needed.

Satisfaction with your new home

The Tridel Design & Décor Team works to ensure that homeowners are satisfied with their decisions. Many at this stage only need one appointment, but the team is more than willing to meet with you more times if needed.

Next in this series is the Homeowner Orientation Seminar. Read the first part – “Customer Care series — first contact and Home+ magazines” — if you missed it.