- We don't just build buildings we build homes, and the homes we build are for life.
- Condo living gives you the benefit of owning your own home, with none of the maintenance worries.
- Why wait? You can move in right away.
- Buying your first home can feel like a big step. When you buy a Tridel home, the step feels a lot smaller.
- The quality of care our customers receive at Tridel is as important to us as the quality of the buildings they live in.
- When a company is as dynamic as Tridel is, there's always something new and exciting to tell people about.
- When you buy a new Tridel home, you get an exciting new lifestyle to go with it.
- We are at your service 24 hours a day. Drop us a line, we'd love to hear from you.

Keeping In Touch

Resolutions

Recognition Of Service

How To Reach Us

Testimonials

Warranty Program

Keeping In Touch

Tridel goes to great lengths to ensure convenient, round-the-clock customer accessibility, through the 24-hour Tridel Call Centre at 416-661-9394, the web based ask@tridel.com, committed on-site Customer Care offices and a dedicated management team at head office who provide a forum for customer advocacy.

Homeowner Workshops

Our Homeowner Workshops help our customers anticipate and prepare for any possible issues that might arise. They will also learn about how Tridel will address their concerns.
Please contact Head Office at 416-661-9290 ext. 426, to find out about the next seminar.

24 hr. Call Centre

Customer Care operates a fully staffed Call Center virtually 24 hours a day. The Call Centre staff works closely with all members of the customer-care team, sales teams, construction and property management staff, to address any problems that may arise.
The Call Centre number is 416-661-9394 or email at ask@tridel.com.

MyTridelHome Purchaser Website

Any purchaser of a Tridel home gets access to MyTridelHome purchaser website. The website is packed with information for home owners on everything from their current contracts to warranty and maintenance documents. If you have purchased a Tridel home and would like access to MyTridelHome, please please click here to log on to MyTridelHome Portal using your password. If you do not have a username and password, please contact your onsite Customer Care Representative.

"Home Care Binder"

All Tridel homebuyers receive a "Home Care Binder" at their pre-delivery inspection (PDI). This binder provides useful information about condominium ownership including "What You Should Know" sections on moving in, garbage and recycling, utilities, emergencies, fire safety, security, insurance coverage, building amenities and the surrounding neighborhood. Forms are provided which allow for easy reporting of any problems that may arise. It is an informative reference book, comparable to your vehicle's owners manual.

Feedback

Customer feedback is an essential part of the Tridel customer care philosophy. Tridel makes a point of listening to customers and rapidly responding to their needs. As a demonstration of their responsiveness, customer feedback often initiates policies and procedures. All purchasers receive an "Owner Satisfaction Survey" which allows them to comment on items such as upgrades and finishes, deficiencies, warranties, pre-delivery inspection, the living environment and their overall level of satisfaction. If you would like to provide any feedback, please click here.