STAYING CONNECTED

To be a truly great builder it takes more than just building a good quality home. In fact, we maintain that one of the most powerful and fundamental differences is how we deliver the entire Tridel experience and key to that is consistent, clear and relevant communication throughout our customer’s life-cycle.

We take advantage of any opportunity we come across to share and reinforce useful information to our homeowners. In today’s information age, people want information and timely responses. Through our extended office hours, an online web portal and community based websites we make information about community progress, individual purchase agreements, upgrades, repairs and a series of educational articles available to homeowners when they require it, not simply when it is convenient for us to deliver it to them.

Tridel goes to great lengths to ensure convenient, customer accessibility, through the Tridel Call Centre at 416-661-9394, via email at ask@tridel.com, and through resident portals such as mytridelhome.com. We feature committed on-site Customer Care offices and a dedicated management team at head office who provide a forum for customer advocacy.

Address for Service

Have you moved? Changed telephone numbers? Updated your email address? Keeping your contact information with us current is key in us being able to keep you up-to-date about your new home. In the partnership agreement it lists your “official” phone number, mail and email address, all of which we use to try and reach you…however if this information is outdated you could miss out of important events or opportunities, especially with time sensitive issues during the construction process.

Customer Care Offices

For easy and convenient access, we maintain a series of offices in the communities while homeowners are selecting their finishes and while they move in. A list of all of the onsite Customer Care offices and Lifestyle and Design Studios may be found here .

MyTridelHome.com

Any purchaser of a Tridel home gets access to MyTridelHome purchaser website. The website is packed with information for home owners on everything from their current contracts to warranty and maintenance documents. If you have purchased a Tridel home and would like access to MyTridelHome, please click here to log on to MyTridelHome Portal using your password. If you do not have a username and password, please visit your Presentation Center. Please note that due the quantity of personal information on mytridelhome.com that passwords are only issued in person.

Community Connection Websites

Easily manage all aspects of your life including deliveries, keys and guests and service requests. We also have a message boards, newsletters and an amenity reservation system to help you get the most out of your living experience. To access these tools, please log in. Here are the available community sites:

TRIDELTROPOLIS