Your Homeowner Orientation

What to Expect

Your Homeowner Orientation is an important appointment that takes place one month before your occupancy date and no later than one week before. It lasts between one to two hours.

Exploring your new home. Together, we will thoroughly inspect your home and note any concerns that require attention before your occupancy date.

Reviewing your warranty, maintenance, and emergency procedures. We will demonstrate the regular operation and maintenance of all your home’s systems and what to do in an emergency. Preventative maintenance and warranty coverage will be explained too.

Touring your community and meeting the teams. You will have the opportunity to tour your new community and see the amenities you will enjoy. You will also meet your Property Management and Concierge teams responsible for the daily management and operation of the condominium.

Who Should Attend?

We cover a lot of important information and don’t want you to miss any details, so we ask that only one homeowner attend the Homeowner Orientation appointment. If accommodations are required, please speak to one of our teammates when they reach out to schedule your appointment. Anyone under the age of 16 years cannot attend.

Appointing a Designate. If you cannot attend your Homeowner Orientation appointment, you can appoint a Designate, such as a family friend, as long as they are over 18 years of age. We ask that you fill out a Designation of Agent Form and email it back to ask@tridel.com. Inform your Designate that you’ve given them this important responsibility and that they can conduct the appointment on your behalf.

Preparing for Your Appointment

Wear casual clothing and footwear. Depending on when your appointment is, your community may still be under construction in certain areas, or the City may still need to grant us legal occupancy. If necessary, for your safety, we will provide you with a hard hat and steel-toe shoes with single-use personal protection liners at the time of your appointment. We will also ask you to sign a Safety-First waiver.

Review Tarion’s resources for new homeowners. To help you prepare for your Homeowner Orientation and Pre-Delivery Inspection, Tarion has provided helpful resources to help guide you through the process and what to expect during your appointment.

Review Tarion's Homeowner Resources

Running Behind or Need to Reschedule? If you are late or need to reschedule, contact C3 – Tridel's Customer Connection Centre.

Always Here for You

We will always be here to help you along your new home journey with us. If you have any questions during the various phases of your journey, contact C3 – Tridel's Customer Connection Centre.

Email: ask@tridel.com | Phone: 416.661.9394