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Tridel Wins At The 2002 Canadian Information Productivity Awards

Award of Excellence and Best-of-Category For The TEAM System

CIPA - Canadian Information Productivity Awards Toronto, Ontario… At a gala banquet held on Wednesday November 27, 2002, well known condominium developer, Tridel was recognized by the Canadian Information Productivity Awards (CIPA), with an Award of Excellence, and Best-of-Category: Large enterprises, for its efforts to deliver greater value to homebuyers through the use of information technology solutions. CIPA is Canada’s largest awards program in the field of information management and has been disseminating best practices in the field since 1992. Continuing its unique role in the industry, each year CIPA identifies organizations of all sizes, and in all sectors, that demonstrate the value of technology solutions.

A 13-member National Judging Committee, made up of information technology management experts from across the country is responsible for the selection of CIPA award winners. Winning solutions also undergo an independent, on-site review, carried out by Cap Gemini Ernst & Young Canada to verify the entry.

“The TEAM System was designed with the customer in mind, and we are honoured that it has been recognized by the Canadian Information Productivity Awards,” said Jim Ritchie, Senior Vice-President, Sales and Marketing, Tridel. “The system allows the staff at Tridel to effectively manage every aspect of each individual home purchase from start to finish, allowing the delivery of superior customer service to every Tridel homebuyer.”

Tridel’s Electronic Access Management (TEAM) system is the brainchild of the company’s in-house technology experts and was first introduced into the internal workings of the organization in 1997. Since that time, TEAM has grown into the most efficient and effective business management tool linking every branch of the organization, improving both customer service and operational efficiency.

TEAM is an on-line service that enables information to be moved instantaneously between various staff “user groups” whether based at Tridel’s head office, out in the field at sales centres, or on the construction sites. This cutting edge system takes the form of a Wide Area Network, linked by high speed lines, and begins with the sales representatives who first create the customer inquiry and sales records. This information can then be accessed by other Tridel departments, such as marketing, customer service, project management, construction, legal and bookkeeping. By simplifying the delivery of information, employees are equipped to make informed decisions and take the necessary follow-up action much more quickly.

Tridel is Canada's leading developer and builder of condominium residences with more than 60 years of homebuilding experience. To date the Tridel Group of companies is responsible for producing over 65,000 homes, and continues to lead the industry in innovation, technology and design. In recognition of Tridel's outstanding service to its homeowners, Tridel has been awarded the highest after-sales service rating by The Ontario New Home Warranty Program for 17 years in a row, won the coveted Ernest Assaly Award for customer service excellence in 1992 and Ontario High-Rise Builder of the Year in 2002.