Deltera Customer Care Administrator


Department: Construction
Reports to: Director, Construction Management
Regular Hours/ Workdays: Weekdays 8:30 - 4:30
Irregular Hours/ Workdays: Evening and weekends as required

General Description

The Customer Care administrator is responsible for caring for the needs of the Homeowners through the phase of Design and Décor selections through to Occupancy and Post Occupancy warranty needs. The Administrators successful performance will tie directly to their ability to support their site office Team through office management skills, coordination of site activities and appointments and by managing their position in a manner that contributes to the efficient and effective organization of the Customer Care Office.

Primary Responsibilities

Office set up
Working with the onsite teams in equipping the office with all that is required to conduct a Design and décor appointment such as Schedules B, Black line and Electrical Drawing, Checklist and sign off forms and Tarion and Inspection form and checklists for Pre Delivery Phase. Also responsible for assisting in all that is required for suite closing such as Keys sign off sheet, Remotes/ Entry cards.

Responsible to entering according to completion dates, tracking and booking Décor and home inspection appointments with Purchasers for Décor and Home Inspection stages according to department policy. Responsible for scheduling homeowner move in times relative to the determined elevator time blocks. Responsible for preparing Homeowner files and ensuring that they are organized according to departmental policy, Tracking consumables and submitting supply orders.

Reception
Meeting and greeting visitors to the offices and ensuring that all are appropriately screened for the Representative. Similarly appropriate phone administration will ensure that Customer are Representative can focus on Customer Appointments and preparations. All above is conducted in a manner consistent with the professionalism and demeanor associated with positive practices of customer service.

Design or Home Inspection Appointments
Labeling Samples, files, Scanning documents and adding to our network, taking photos of the homeowner’s selections and copying to 3rd Party Client for their records. Entering selections into Vteam. Coordinating any PA’s or follow up with PMs, Providing weekly reports to team members on progress or issues that arise. Updating control chart and entering cheques.

Assembling Closing packages consisting of suite keys, remotes, common area keys, mail box and or locker keys, security system info and any other items to be turned over at time of suite closing. Notifying homeowners.

Meetings
Prepare Agenda and take minutes during team meetings and exchange customer information. Preparing detailed summaries for meeting participants and progress reports.

Customer Care Office Closing
Assist with packing and labeling all samples and files, coordinating movers and storage space.

Interested Applicants

Please send your resume to careers@tridel.com. While we sincerely appreciate all applications, only those candidates selected for interview will be contacted.

We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.

Tridel is committed to providing accommodation for disabilities during the recruitment and selection process upon request. If an applicant requests accommodation, Talent Development will consult with them to make arrangements to accommodate their needs.

We advise new hires of our policies for accommodating employees with disabilities.