Customer Experience

We are dedicated to providing an exceptional customer experience throughout the homeowner journey with us. We believe that consistency and providing strong communication are key pillars to delivering award winning customer experiences.

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Tridel Customer Care

Our team is continuously improving the way we work with our customers throughout the home-ownership journey. Our approach is to educate and inform our homeowners by providing ‘Inspired, Committed, and Extraordinary” customer service.

Photo of Customer Experience Team

Our Purpose

Tridel Customer Care exists to provide ‘Inspired, Committed and Extraordinary’ service where the genuine care and outstanding experience of our customers is our greatest mission.

Together, with every customer, past and future, we are a part of something great, an extraordinary family and a tradition of excellence that every Customer Care Representative commits to.

We value and appreciate that you chose Tridel as your homebuilder and of all things we’ve built, your trust is valued the most.

Our Promise

We promise to give you outstanding personal service and will ensure that the experience we provide meets or exceeds our commitment to our ten principles of ‘Inspired, Committed and Extraordinary’ service:

  • We are inspired to strengthen the communities where we live, build and work.

  • We are committed to delivering the highest quality service.

  • We anticipate and respond to our customer’s needs.

  • We promise to be prompt, professional and of the highest standard.

  • We create unique, memorable, and personal experiences.

  • We build relationships based on respect, trust, and proactive communication.

  • We advocate for and support our customers.

  • We are committed to providing a safe work and community environment.

  • We collaborate and support each other through education and innovation, and we learn from our customers.

  • We are empowered, responsible and accountable.

Celebrating 90 Years of Home Building

Since 1934 we’ve delivered over 90,000 homes, and established a legacy as one of Canada’s leading homebuilders for our renowned craftsmanship, relentless pursuit of innovation, commitments to sustainability, and for building vibrant communities.

Tridel, 90 Years of Homebuilding est. 1934