Alter Homeowner Resources
We created these resources so you have everything you need to enjoy your new home and community from day one.
These guides provide you with information about moving into your new home, living in the community, important contact information, and maintenance tips to keep your home in great shape for years to come.
Your Customer Care Team
Our dedicated teams work to ensure that your home and community are beautiful, smart, and safe places to live. As you settle in, our Customer Care team is here to provide ‘Inspired, Committed and Extraordinary’ service to you and your whole community.
Important Guides
Your Homecare Guide
This comprehensive guide outlines everything you need to know about your new home.
Your Guide to Moving In
This comprehensive guide outlines everything to do with your new home.
Your Guide to Living at Alter
Club Rules & Regulations for community enjoyment, safety and the enhancement of your shared investment.
Contact Information Directory
Your Customer Care Team
altercc@tridel.com / ask@tridel.com
Tel: 416.645.8857 Press #2 / Tridel Customer Connection Centre: 416.661.9394
Fax: 416.650.1230
To Report In-suite Deficiencies:
Please submit a Service Request Form through My Tridel Home.
Your Sales Team
4800 Dufferin Street
Toronto, Ontario M3H 5S9
By Appointment Only
Phone: 416.645.4599
Email: alter@tridel.com